Exceptional Customer Service
Egencia’s Customer Service helps manage business travel challenges head on and ensures business travellers get to where they need to be as easily and efficiently as possible.
Global Service Excellence
Egencia strives to deliver an exceptional experience for every client and traveller with every interaction. Egencia’s Customer Service is comprised of travel professionals who are uniformly-trained to ensure clients receive expert advice and excellent service regardless of location.
Egencia travel consultants are available 24/7 (via phone and email) to provide domestic and international travel planning, alter itineraries or offer prompt enroute assistance to business travellers.
Experts in International Travel
Booking complex international travel can be overwhelming. Clients often turn to Egencia travel consultants to find the most efficient options available, both in terms of cost and time, and based on individual traveller preferences. Business travellers can focus on business and leave the trip logistics to the experts.
Extra Attention for International Bookings
All international itineraries booked by Egencia travel consultants are checked by fare -experts before tiockets are issued. Our team identifies additional cost-saving opportunities by conducting an analysis that considers alternative airlines, routes, availability, breaking fares and split ticketing for travelers.
Business travel experts
On average, Egencia International Rate Desk Consultants leverage more than 15 years of experience in booking complex international itineraries.
Whenever and wherever you need us, Egencia will be there, with 24/7 customer service available around the world.
Global Incident Response Team
When extraordinary events impact travel patterns, Egencia’s Global Incident Response Team is there to deliver extra assistance to travellers on the road.
Continuous training and coaching means up-to-date, expert service
Egencia Customer Service embraces a culture of continuous improvement, with on-going training and evaluation to ensure the highest standard of service.