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Stories that Move

Discover how Egencia makes business travel magic

no Lexmark

Customer

As a leading global provider of printing and imaging solutions, Lexmark has over 12,200 employees worldwide, and international sales account for more than half of its annual revenue.

 

Challenge

Lexmark wanted to gain visibility into the company’s global travel spend and control costs by reducing unnecessary agent calls and out-of-policy bookings—all while better serving its business travellers.

 

Solution

Lexmark understood that the only way to contain travel costs and take better care of its travellers was to replace its roster of 70 travel agencies with one global travel programme. Egencia satisfied each requirement Lexmark identified as critical:

  • global capabilities
  • user-friendly online booking tools
  • advanced mobile applications
  • a cost model the CFO could get behind

Services and tools provided through Egencia meetings offered further efficiencies and cost controls. Travellers embraced the new Egencia programme immediately, boosting online adoption from 40 to 80% on the first day of the rollout.

Egencia’s global reporting makes it possible for Lexmark to monitor travel spend and trends in real-time across multiple points of sale. This not only provides greater oversight, it helps Lexmark secure better rate agreements with its favourite airlines and hotels. New travellers are easily integrated into the programmme, and new travel managers are quickly brought up to speed with ongoing Egencia support and advice. Even more importantly, Lexmark is now able to more easily locate travellers in case of emergency.

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“Our people were finding tickets online through Expedia, and then going to their agent to book. By choosing Egencia, we’ve cut the middleman out of the equation. 

— Matt Montgomery
Global Manager - Procure to Pay Operations & North America Sourcing